Refund policy

What can be returned?

Returns and replacements are accepted for the following reasons only:

  • Damaged/defective product
  • Wrong item delivered (incorrect color, size, quantity)
  • Missing parts/accessories

Products excluded from return:

  • Products must be returned in unopened packaging (except for damaged products)
  • Bearings once removed from poly cover
  • Products marked "non-returnable" (e.g., Electronics, Cartridges, Safety, Tires, Electricals & Car Care)
  • Products purchased in flash deals / special pricing
  • Combo items (cannot be returned individually)

Reporting a damaged product:

If you receive a damaged product, report it within 48 hours of delivery by emailing images along with e-invoice copy of the damage product / package to support@ip4u.in. Our support team shall take a minimum of 3 business days to verify the return claim. Once return request is accepted by support@ip4u.in via email, you need to return the product within 48 hours of receipt of such email.

 

General return guidelines:

  • Products must be unused and in original condition.
  • All tags, manuals, warranty cards, accessories, and original packaging must be included.
  • Invoice must be available.

Returning a product:

We offer two return methods after confirmation from support@ip4u.in:

  • Courier pickup (if available in buyer's area): We will arrange a courier pickup within 2-3 business days.
  • Self-return via India Post: If courier pickup is unavailable, you must mail the product using India Post to the "from" address on the delivery package. We will reimburse courier charges upon receiving the product.

After you return a product:

  • Email the courier slip / consignment dispatch note and your bank details (account number, holder name matching registration details, IFSC code) to support@ip4u.in
  • Our team will inspect the returned product within 3 business days and refund would be processed immediately
  • Party shall receive the refund within 3 business days of refund processing confirmation
  • If discrepancies are found in claims, the same shall be reshipped to customer only at the customer's expense / 'To Pay' basis

Additional terms:

  • Any aforesaid timelines, terms and conditions if not complied will result in non-acceptance of return request
  • support@ip4u.in reserves the right to amend this policy at any time